About Us


Complete Care Management Partners, LLC (CCMP) is a minority and woman owned care management company dedicated to improving health disparities and health outcomes by providing effective Medicaid and Medicare care management services to our clients.  Our clients include insurance companies, health and hospital systems, and government entities.  CCMP works directly with our clients’ members and/or patients (client-members) to provide our care management program services.

At Complete Care Management Partners, we take pride in a care management program that focuses on providing member-specific and focused care. Care management is a contract between the client-member and clinical staff that extends to all aspects of a client-member’s life, and not simply a specific health condition. Complete Care Management Partners focuses on all facets that impact a client-member’s well-being, including chronic illness, disabilities, and social determinants of health (housing/homelessness, access to food, joblessness, transportation, education, and access to health care).

Complete Care Management Partners meets the client-member where they live (virtually and/or literally) and serves as the liaison between insurance companies, healthcare providers, and community resources to ensure the holistic needs of each client-member are met.  CCMP understands that a fragmented approach to client-members’ health needs does not allow for the best level of care. A holistic approach allows for a comprehensive insight into the needs of each client-member.

CCMP is dedicated to reducing fragmentation of care and services, reducing ER utilization, reducing hospitalization rates, increasing options for care, increasing member choice and program flexibility, improving access to care and services, and promoting the member’s overall well-being.  To accomplish this, CCMP utilizes data tools such as assessment, claims, and utilization data to determine where gaps in care exist and works with both community and health plan partners to address care gaps and social determinants of health.

News & Events

Jessica Pickens

MPA
Vice President
Operations

“Success is not final; failure is not fatal: It is the courage to continue that counts.” (Winston S. Churchill)

 

Jessica Pickens is the Founding Vice President of Operations for Complete Care Management Partners, LLC.  She is responsible for managing and over-seeing the day-to-day operations of the business, including logistics, human resources, IT, finance, and vendor management.  Jessica is also responsible for government and community relations. Prior her role with Complete Care Management Partners, Ms. Pickens spent five years serving in various leadership roles at NextLevel Health Partners, including Vice President of Operations and Director of Government and Community Affairs.

Jessica is a detail-oriented leader with more than twenty years’ combined experience in government relations, community relations, administration and operations.  She has a bachelor’s degree in biology and a master’s in public administration.  Serving as Vice-President of Operations for Complete Care Management Partners provides the perfect opportunity for Ms. Pickens to demonstrate her passion for science, health care, people, and civic duty through working daily with the CCMP team to reduce health disparities and improve health outcomes for the people and communities being served.

Jessica is a wife, mother of six and grandmother of two.  She most enjoys spending time with her family and friends, watching movies, listening to music and playing family games.  She loves to travel with her family and friends often, especially to places with warm climates, whether by plane or cruise ship!

Tina Zurita

RN, MBA
Vice President
Clinical Quality & Informatics

“As a nurse, we have the opportunity to heal the mind, soul, heart, and body of our patients, their families, and ourselves. They may forget your name, but they will never forget how you made them feel.” (Maya Angelou)

 

Tina Zurita is the Founding Vice President, Clinical Quality and Informatics. In this role, she is responsible for the integrity of clinical systems, policies, creating strategic direction for enterprise-wide compliance, championing quality, fostering clinical effectiveness, and advancing a culture of excellence.  She has participated in and driven successful NCQA accreditations as well as many local regulatory audits.

Before coming to Complete Care, she was the Executive Director of Care Management and Director of Quality at NextLevel Health Partners, the country’s only African-American owned Medicaid health plan. NextLevel Health Partners was focused on social determinants of health and closing the health disparities gap in low-income communities. As Executive Director of Care Management, Tina’s priority was to oversee the implementation and integrity of programs and the management of care management platform.

Tina is a registered nurse with a master’s in business administration. Her nursing experience includes pediatric and neonate intensive care. She transitioned to the managed care industry approximately 10 years ago gaining experiences in utilization management including oversight of acute, outpatient, pharmacy, and imaging utilization. In addition, she possesses quality assurance experience which includes oversight of HEDIS, NCQA accreditation, and regulatory requirements.

She is a wife and mother to 4 and grandmother to 6.  In her free time, she enjoys all types of music, dancing, spending time with family and friends, being in the mountains or on the beach, camping, and fishing.  Her pandemic activity is renewing, remodeling/painting all rooms in her home.