About Us

Complete Care Management Partners, LLC (CCMP) is a minority and woman owned care management company dedicated to improving health disparities and health outcomes by providing effective Medicaid and Medicare care management services to our clients.  Our clients include insurance companies, health and hospital systems, and government entities.  CCMP works directly with our clients’ members and/or patients (client-members) to provide our care management program services.

At Complete Care Management Partners, we take pride in a care management program that focuses on providing member-specific and focused care. Care management is a contract between the client-member and clinical staff that extends to all aspects of a client-member’s life, and not simply a specific health condition. Complete Care Management Partners focuses on all facets that impact a client-member’s well-being, including chronic illness, disabilities, and social determinants of health (housing/homelessness, access to food, joblessness, transportation, education, and access to health care).

Complete Care Management Partners meets the client-member where they live (virtually and/or literally) and serves as the liaison between insurance companies, healthcare providers, and community resources to ensure the holistic needs of each client-member are met.  CCMP understands that a fragmented approach to client-members’ health needs does not allow for the best level of care. A holistic approach allows for a comprehensive insight into the needs of each client-member.

CCMP is dedicated to reducing fragmentation of care and services, reducing ER utilization, reducing hospitalization rates, increasing options for care, increasing member choice and program flexibility, improving access to care and services, and promoting the member’s overall well-being.  To accomplish this, CCMP utilizes data tools such as assessment, claims, and utilization data to determine where gaps in care exist and works with both community and health plan partners to address care gaps and social determinants of health.

News & Events

Cheryl Rucker-Whitaker

Chief Executive Officer

“The impact of social determinants on health outcomes combined with failed discharges and poor coordination in the post-acute setting are the perfect storm to allow medical and mental health conditions to progress to poor outcomes and intractable health disparities. Complete Care partners with you to close those gaps.” (Dr. Cheryl Rucker-Whitaker)

Cheryl Rucker-Whitaker is the Founding Chief Executive Officer of Complete Care Management Partners, LLC. As CEO, Dr. Whitaker is responsible setting the overall strategy and direction of the company. As a physician, Dr. Rucker-Whitaker is able to bring learned insight from her experience about opportunities to support transitions of care from the hospital and facilitate successful post-acute transitions of care. As an intentional entrepreneur, Dr. Rucker-Whitaker is expert in translating epidemiologic, acute care and social determinants of health data to services that meet client needs.

Dr. Rucker-Whitaker is President and Chair of Board of Governors of the Institute of Medicine Chicago and Chair of the Illinois State Medicaid Advisory Committee. She sits on the Dean’s Council for Emory College of Emory University.  She is a graduate of Emory University, Washington University School of Medicine, and the Harvard School of Public Health. She did her internship in internal medicine at Stanford University Medical Center and residency in primary care internal medicine at the University of California San Francisco. She is a frequent medical contributor for WVONAM-1690 radio.

She is a wife and mother of 2 teens and 2 puppies. She loves talking about raising resilient children, tasting different pinot noirs, and playing scrabble. Her new pandemic activity is making incredible salads.

Jessica Pickens

Vice President

“Success is not final; failure is not fatal: It is the courage to continue that counts.” (Winston S. Churchill)


Jessica Pickens is the Founding Vice President of Operations for Complete Care Management Partners, LLC.  She is responsible for managing and over-seeing the day-to-day operations of the business, including logistics, human resources, IT, finance, and vendor management.  Jessica is also responsible for government and community relations. Prior her role with Complete Care Management Partners, Ms. Pickens spent five years serving in various leadership roles at NextLevel Health Partners, including Vice President of Operations and Director of Government and Community Affairs.

Jessica is a detail-oriented leader with more than twenty years’ combined experience in government relations, community relations, administration and operations.  She has a bachelor’s degree in biology and a master’s in public administration.  Serving as Vice-President of Operations for Complete Care Management Partners provides the perfect opportunity for Ms. Pickens to demonstrate her passion for science, health care, people, and civic duty through working daily with the CCMP team to reduce health disparities and improve health outcomes for the people and communities being served.

Jessica is a wife, mother of six and grandmother of two.  She most enjoys spending time with her family and friends, watching movies, listening to music and playing family games.  She loves to travel with her family and friends often, especially to places with warm climates, whether by plane or cruise ship!